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Dear Manish,
Training is not a panacea for all the organisational problems. Description of your problem is too concise however as I see it the failure lies in:
a) Recruitment: - Have the job competencies for every designation been defined? Was the recruitment competency based?
b) Topmost Leadership: - Does topmost leadership foster performance oriented culture?
c) Organisation culture: - in your organisation culture, what is valued most?
d) Performance Orientation: - have you defined levels of average, good, very good and excellent performance?
e) Customer-centric Culture: - Does your company have customer centric culture? Do you measure Customer Satisfaction Index (CSI)? If yes then at what frequency? Who does the analysis of CSI? What remedial action is taken to take CSI to the level 100% ?
What is the remedy? The remedy lies in doing a gap analysis. Your Team leader cannot use adjectives like "useless, inactive, passive etc" and just stop at that. These are abstract and have no place in management theory.
Tell your team leader to do skill and knowledge audit of the team members. Identify the gap and train the members to fill that gap. Secondly, set the KRA for every department and individual. It is the leader's responsibility to motivate the staff. If they were to be well-motivated, and if there were no performance problems then probably this position was not required. He must involve his team members in sorting the out team's problems to attain KRA.
About Training: - Nothing is known about the management style of the leader. Secondly, you also have not mentioned about the past training history of your leader or team member. As of now I cannot recommend training on Teamwork. Teamwork is one the most beloved catchword of the 21st century and equally misunderstood also. Before training on teamwork, I would recommend everybody to be trained on concepts of communication (not personal communication, please make a note), interpersonal skills, conflict handling skills, what is KRA and their importance, customer service etc.
Ok...
Dinesh V Divekar
Management & Behavioural Training Consultant
Bangalore - 560 094
+91 9900155394
Limit of your words is limit of your world.
--- In LeadersWorkshop@
>
> Hi All,
>
> Well for trainers here is the challenge. I am facing a dilemma, a contradictory situation where a leader is not at all happy with his team and at the same time team members are not happy with the leader. Leader says all team members are useless, inactive, passive, etc. and team members say leader is dominating and micro managing.
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> Now the question is shall we train team members for team work or leader for leadership skills?
>
> Could anyone suggest a solution for this situation?
>
> Thanks a lot!
> Manish
>
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